RETURN POLICY

Last Updated November 15, 2024

Thank you for your purchase.  We hope you are satisfied with your purchase.  However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only.  Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date.  All returned items must be in new and unused condition, with all orginial tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in its orginail packaging, and mail your return to the following address:

My Felt Story 
Attn: Returns
804 Hyde Rd
SILVER SPRING, MD 20902
United States

Please Note, you will be responsible for all return shipping charges.  We strongly recommend that you purchase a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return.  In the case where item had free shipping, shipping fees will be deducted from the total.  Please allow at least seven (7) days from the receipt of your item to process your return. 

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note: Sale items are FINAL SALE and cannot be returned.

QUESTIONS

IF you have any questions concerning our return policy, please contact us at:

hello@myfeltstory.com